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Text & Semantic Analytics

“The most important thing in communication is hearing what
isn’t said.” – Peter F. Drucker 

What is it ?

As rightly mentioned above, unheard undercurrents do play a major role in the success of your business endeavor. Whether it is transcripts of automated on-boarding for your employees or transcripts of your grievance customer care, text and semantic analysis can consume this data and reveal undiscovered insights. These insights can then be turned into actionable tasks to improve the user experience and add value to your organization, enhancing the chances of accomplishing your business objectives. 

What to expect?

The specialist Text and Semantic Analytics professionals at vCreaTek will work with you to understand your needs and design a quick and easy model. They’ll walk you through the flaws it has and iterate the process until you have a viable model that generates acceptable outcomes. 

Provides better understanding of your customer’s needs and eliminates ambiguity.

Recognize key terms and assist in conveying the right set of sentiments.  

Fine-tune and project positive image across digital environments. 

Become an asset for your HR team through automated responses and help them focus on core competencies.

Identify the potential customers (hunting) and improves penetration in existing accounts (harvesting). 

Research and tap into niche markets and enable building a wider portfolio.

Services Offerings

Sentiment Analysis

Intent Analysis 

Audio Transcripts 

Entity Annotation

Text Summarization